Duir, omnichannel platform with the power of AI.

Centralize all communications, from digital channels to traditional ones, on a single and intuitive dashboard.

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Duir omnichannel is the key to unlocking excellence in Customer Experience.

Thanks to its robust integration capabilities with additional services, we transform your communication channel into a comprehensive ecosystem, providing a single solution to meet all your business needs.

We transform every sector with extraordinary connections.

  • retail

    Retail e E-Commerce

    For customer request management, post-sales support, and assistance in online purchases.

  • bancario

    Banking e Financial

    To provide efficient and secure customer support, request management, and personalized advice.

  • sanitari

    Healthcare e Clinics

    For appointment booking management, patient support, and internal communication among medical staff.

  • telecomunicazioni

    Education e University

    For student assistance, admissions management, and internal communications.

  • telecomunicazioni

    Telecommunications

    To handle customer support requests, technical malfunctions, and user support.

  • marketing

    Marketing e Advertising

    For managing customer communication and project monitoring.

  • immobiliare

    Real Estate

    To handle information requests, appointments, and customer assistance.

  • aziendeIT

    IT Companies

    For technical support, customer request management, and product feedback.

Constant interaction with customers, always and everywhere.

Through the dashboard it is possible to communicate directly on the channel chosen by the customer without the need to switch to other tools. This ensures smooth interaction while maintaining a complete record of the information exchanged. Duir can be integrated with powerful AI tools.

canali
  • connettersi

    Categorise

    messages from any channel and send them to the right contact person automatically.

  • ottimizzare

    Monitor

    your customers' sentiment by discovering the strengths or weaknesses of your service;

  • creare

    Automate

    responses by eliminating repetitive and low value-added tasks.

  • creare

    Prioritize

    optimizing messages to enhance communication and relationships.

Elevate your business with the power of our platform.

Customer Service Efficiency

Automate and optimize customer request management, improving efficiency and reducing wait times.

01

Omnichannel Management

Integrate various communication channels into a single platform, facilitating the management and monitoring of interactions.

02

Personalization and AI

Utilize AI to personalize the customer experience and provide quick and relevant responses.

03

Data Analysis and Insights

Provide detailed analytics on customer behavior and service performance, helping businesses make informed decisions.

04

Time and Cost Savings

Reduce staff workload, allowing them to focus on more strategic tasks.

05

Enhancement of CX

Enhance customer satisfaction by offering a fast, efficient, and personalized service.

06

Beyond Omnichannel: Integration for Excellence.

Duir is a powerful tool to enhance customer engagement and integrated customer care, coupled with artificial intelligence to optimize communication and customer management. 

Dispatcher Model

Dispatcher Model

This tool interprets received text and automatically assigns the conversation to the most suitable operator. This improves the efficiency of customer service, ensuring that each request is handled by the most qualified person to respond.

Voice To Text

Voice To Text

The ability to convert voice messages (such as those from Telegram or WhatsApp) into text is a significant advantage. It streamlines message management and makes content accessible for further analysis or archiving.

Sentiment Analysis

Sentiment Analysis

This feature allows the platform to analyze the tone and sentiment of received messages. It is useful for better understanding customer needs and emotions, enabling more effective and personalized responses.

Image To Text

Image To Text

Image to text can analyze and contextualize an image to provide a textual description of its visual content. This is helpful for managing and cataloging reports accompanied by visual content.

Dispatcher Model

Dispatcher Model

This tool interprets received text and automatically assigns the conversation to the most suitable operator. This improves the efficiency of customer service, ensuring that each request is handled by the most qualified person to respond.

Voice To Text

Voice To Text

The ability to convert voice messages (such as those from Telegram or WhatsApp) into text is a significant advantage. It streamlines message management and makes content accessible for further analysis or archiving.

Sentiment Analysis

Sentiment Analysis

This feature allows the platform to analyze the tone and sentiment of received messages. It is useful for better understanding customer needs and emotions, enabling more effective and personalized responses.

Image To Text

Image To Text

Image to text can analyze and contextualize an image to provide a textual description of its visual content. This is helpful for managing and cataloging reports accompanied by visual content.

Advanced Services.

Combine these two solutions with our omnichannel platform to maximize the effectiveness of your customer interactions.

ssa-logo

Smart Sales Assistant

It is the tool to create your virtual sales assistant in minutes. Automate customer engagement with the power of Artificial Intelligence.

cm-logo

Content Model for Faq

Build a system that automatically detects frequently asked questions and provides immediate answers, lightening the workload of operators.

Seamless integration with major communication channels.

Duir provides the opportunity to easily connect to major communication channels, ensuring an integrated and smooth experience for both businesses and customers.

  1. SMS
  2. Social
  3. Whatsapp
  4. Telegram
  5. Webchat
  6. Mail
  7. API
  8. AR/VR

Applications

Use Duir.io from any modern browser without installations or by downloading the iOS and Android app to receive push notifications.

applicazioni applicazioni

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