Duir, omnichannel platform with the power of AI.
Centralize all communications, from digital channels to traditional ones, on a single and intuitive dashboard.
Contact us
Duir omnichannel is the key to unlocking excellence in Customer Experience.
Thanks to its robust integration capabilities with additional services, we transform your communication channel into a comprehensive ecosystem, providing a single solution to meet all your business needs.
We transform every sector with extraordinary connections.
-
Retail e E-Commerce
For customer request management, post-sales support, and assistance in online purchases.
-
Banking e Financial
To provide efficient and secure customer support, request management, and personalized advice.
-
Healthcare e Clinics
For appointment booking management, patient support, and internal communication among medical staff.
-
Education e University
For student assistance, admissions management, and internal communications.
-
Telecommunications
To handle customer support requests, technical malfunctions, and user support.
-
Marketing e Advertising
For managing customer communication and project monitoring.
-
Real Estate
To handle information requests, appointments, and customer assistance.
-
IT Companies
For technical support, customer request management, and product feedback.
Constant interaction with customers, always and everywhere.
Through the dashboard it is possible to communicate directly on the channel chosen by the customer without the need to switch to other tools. This ensures smooth interaction while maintaining a complete record of the information exchanged. Duir can be integrated with powerful AI tools.
-
Categorise
messages from any channel and send them to the right contact person automatically.
-
Monitor
your customers' sentiment by discovering the strengths or weaknesses of your service;
-
Automate
responses by eliminating repetitive and low value-added tasks.
-
Prioritize
optimizing messages to enhance communication and relationships.
Categorise
messages from any channel and send them to the right contact person automatically.
Monitor
your customers' sentiment by discovering the strengths or weaknesses of your service;
Automate
responses by eliminating repetitive and low value-added tasks.
Prioritize
optimizing messages to enhance communication and relationships.
Elevate your business with the power of our platform.
Customer Service Efficiency
Automate and optimize customer request management, improving efficiency and reducing wait times.
01
Omnichannel Management
Integrate various communication channels into a single platform, facilitating the management and monitoring of interactions.
02
Personalization and AI
Utilize AI to personalize the customer experience and provide quick and relevant responses.
03
Data Analysis and Insights
Provide detailed analytics on customer behavior and service performance, helping businesses make informed decisions.
04
Time and Cost Savings
Reduce staff workload, allowing them to focus on more strategic tasks.
05
Enhancement of CX
Enhance customer satisfaction by offering a fast, efficient, and personalized service.
06
Customer Service Efficiency
Automate and optimize customer request management, improving efficiency and reducing wait times.
01
Omnichannel Management
Integrate various communication channels into a single platform, facilitating the management and monitoring of interactions.
02
Personalization and AI
Utilize AI to personalize the customer experience and provide quick and relevant responses.
03
Data Analysis and Insights
Provide detailed analytics on customer behavior and service performance, helping businesses make informed decisions.
04
Time and Cost Savings
Reduce staff workload, allowing them to focus on more strategic tasks.
05
Enhancement of CX
Enhance customer satisfaction by offering a fast, efficient, and personalized service.
06
Beyond Omnichannel: Integration for Excellence.
Duir is a powerful tool to enhance customer engagement and integrated customer care, coupled with artificial intelligence to optimize communication and customer management.
Dispatcher Model
This tool interprets received text and automatically assigns the conversation to the most suitable operator. This improves the efficiency of customer service, ensuring that each request is handled by the most qualified person to respond.
Voice To Text
The ability to convert voice messages (such as those from Telegram or WhatsApp) into text is a significant advantage. It streamlines message management and makes content accessible for further analysis or archiving.
Sentiment Analysis
This feature allows the platform to analyze the tone and sentiment of received messages. It is useful for better understanding customer needs and emotions, enabling more effective and personalized responses.
Image To Text
Image to text can analyze and contextualize an image to provide a textual description of its visual content. This is helpful for managing and cataloging reports accompanied by visual content.
Dispatcher Model
This tool interprets received text and automatically assigns the conversation to the most suitable operator. This improves the efficiency of customer service, ensuring that each request is handled by the most qualified person to respond.
Voice To Text
The ability to convert voice messages (such as those from Telegram or WhatsApp) into text is a significant advantage. It streamlines message management and makes content accessible for further analysis or archiving.
Sentiment Analysis
This feature allows the platform to analyze the tone and sentiment of received messages. It is useful for better understanding customer needs and emotions, enabling more effective and personalized responses.
Image To Text
Image to text can analyze and contextualize an image to provide a textual description of its visual content. This is helpful for managing and cataloging reports accompanied by visual content.
Advanced Services.
Combine these two solutions with our omnichannel platform to maximize the effectiveness of your customer interactions.
Smart Sales Assistant
It is the tool to create your virtual sales assistant in minutes. Automate customer engagement with the power of Artificial Intelligence.
Content Model for Faq
Build a system that automatically detects frequently asked questions and provides immediate answers, lightening the workload of operators.
Seamless integration with major communication channels.
Duir provides the opportunity to easily connect to major communication channels, ensuring an integrated and smooth experience for both businesses and customers.
- SMS
- Social
- Telegram
- Webchat
- API
- AR/VR
Applications
Use Duir.io from any modern browser without installations or by downloading the iOS and Android app to receive push notifications.
