Centralize all communications, from digital channels to traditional ones, on a single and intuitive dashboard.
Contact usThanks to its robust integration capabilities with additional services, we transform your communication channel into a comprehensive ecosystem, providing a single solution to meet all your business needs.
For customer request management, post-sales support, and assistance in online purchases.
To provide efficient and secure customer support, request management, and personalized advice.
For appointment booking management, patient support, and internal communication among medical staff.
For student assistance, admissions management, and internal communications.
To handle customer support requests, technical malfunctions, and user support.
For managing customer communication and project monitoring.
To handle information requests, appointments, and customer assistance.
For technical support, customer request management, and product feedback.
Through the dashboard it is possible to communicate directly on the channel chosen by the customer without the need to switch to other tools. This ensures smooth interaction while maintaining a complete record of the information exchanged. Duir can be integrated with powerful AI tools.
messages from any channel and send them to the right contact person automatically.
your customers' sentiment by discovering the strengths or weaknesses of your service;
responses by eliminating repetitive and low value-added tasks.
optimizing messages to enhance communication and relationships.
messages from any channel and send them to the right contact person automatically.
your customers' sentiment by discovering the strengths or weaknesses of your service;
responses by eliminating repetitive and low value-added tasks.
optimizing messages to enhance communication and relationships.
Automate and optimize customer request management, improving efficiency and reducing wait times.
01
Integrate various communication channels into a single platform, facilitating the management and monitoring of interactions.
02
Utilize AI to personalize the customer experience and provide quick and relevant responses.
03
Provide detailed analytics on customer behavior and service performance, helping businesses make informed decisions.
04
Reduce staff workload, allowing them to focus on more strategic tasks.
05
Enhance customer satisfaction by offering a fast, efficient, and personalized service.
06
Automate and optimize customer request management, improving efficiency and reducing wait times.
01
Integrate various communication channels into a single platform, facilitating the management and monitoring of interactions.
02
Utilize AI to personalize the customer experience and provide quick and relevant responses.
03
Provide detailed analytics on customer behavior and service performance, helping businesses make informed decisions.
04
Reduce staff workload, allowing them to focus on more strategic tasks.
05
Enhance customer satisfaction by offering a fast, efficient, and personalized service.
06
Duir is a powerful tool to enhance customer engagement and integrated customer care, coupled with artificial intelligence to optimize communication and customer management.
This tool interprets received text and automatically assigns the conversation to the most suitable operator. This improves the efficiency of customer service, ensuring that each request is handled by the most qualified person to respond.
The ability to convert voice messages (such as those from Telegram or WhatsApp) into text is a significant advantage. It streamlines message management and makes content accessible for further analysis or archiving.
This feature allows the platform to analyze the tone and sentiment of received messages. It is useful for better understanding customer needs and emotions, enabling more effective and personalized responses.
Image to text can analyze and contextualize an image to provide a textual description of its visual content. This is helpful for managing and cataloging reports accompanied by visual content.
This tool interprets received text and automatically assigns the conversation to the most suitable operator. This improves the efficiency of customer service, ensuring that each request is handled by the most qualified person to respond.
The ability to convert voice messages (such as those from Telegram or WhatsApp) into text is a significant advantage. It streamlines message management and makes content accessible for further analysis or archiving.
This feature allows the platform to analyze the tone and sentiment of received messages. It is useful for better understanding customer needs and emotions, enabling more effective and personalized responses.
Image to text can analyze and contextualize an image to provide a textual description of its visual content. This is helpful for managing and cataloging reports accompanied by visual content.
Combine these two solutions with our omnichannel platform to maximize the effectiveness of your customer interactions.
It is the tool to create your virtual sales assistant in minutes. Automate customer engagement with the power of Artificial Intelligence.
Build a system that automatically detects frequently asked questions and provides immediate answers, lightening the workload of operators.
Duir provides the opportunity to easily connect to major communication channels, ensuring an integrated and smooth experience for both businesses and customers.
Use Duir.io from any modern browser without installations or by downloading the iOS and Android app to receive push notifications.